Other Services – Warwick Nightline

We have information on a range of alternative services which may give additional support on specific topics.

The universal helplines section lists organisations which provide support for a broad spectrum of problems. If you can’t find what you’re looking for, these helplines may be useful even if that particular topic isn’t listed in the description. They can also be useful if you want to discuss more than one thing, or if you’re not sure who to contact.

Abuse, Harassment and Harm
Addiction
Campus Services Opening Times
Citizenship
Death
Family
FAQ
Finance and Employment
General Information
Medical Issues and Physical Health
Mental Health
Pregnancy and Childcare
Sex and Relationships
Travel
Universal Helplines
Utilities

Abuse, Harassment and Harm

GALOP – NATIONAL LGBT+ DOMESTIC ABUSE HELPLINE
Emotional and practical support for LGBT+ people experiencing domestic abuse. Abuse isn’t always physical- it can be psychological, emotional, financial, and sexual too.
Phone: 0800 999 5428 (10am-5pm Monday, Tuesday, Friday
10am-8pm Wednesday, Thursday)
Email: help@galop.org.uk
Other: online chat (5pm-8pm Wednesday and Thursday)

HOURGLASS
The Hourglass confidential Helpline provides information and support to anyone concerned about harm, abuse or exploitation of an older person. This might include physical, financial, psychological, sexual or neglect. Trained information officers can provide information, advice and support to help you make the best choices about keeping safe, and put you in touch with appropriate local agencies.
Phone: 0808 808 8141 (Monday-Friday 9am-5pm)

REFUGE – NATIONAL DOMESTIC ABUSE HELPLINE
Refuge has a team of trained female advisers, who aim to empower you to understand your options and support you to make any decisions about the future. They are there to listen and they can support you to increase your safety. They can help you find a refuge place, or other specialist services, as well as support you to find other specialist services in your community, which can provide support whether or not you have left your partner.
Phone: 0808 2000 247 (24/7)
Other: Live chat (Mon-Fri 3pm-6pm), Online contact form

RESPECT
The Respect Phoneline is for the perpetrators of violence and domestic abuse, and those supporting them. They support men and women who are using abuse in same-sex or heterosexual relationships. An adviser will listen without judgement and give honest advice to help you stop being violent. Respect Phoneline does not provide information about anger management, they provide information about domestic abuse intervention programmes, where these are available.
Phone: 0808 802 4040 (Monday-Friday 9am-8pm)
Email: info@respectphoneline.org.uk
Other: Webchat (Wed, Thurs, Fri 10am-11am, 3pm-4pm)

RESPECT – MEN’S ADVICE LINE
Respect Men’s advice line will believe you, offer you non-judgmental emotional support, practical advice and information. Their Helpline Advisors will be available to offer advice and emotional support to those who are experiencing abuse, and signpost to other vital services that will help keep you safe. Depending on what prompted you to call, the Advisor will ask questions to understand your situation better and give you relevant advice.
Phone: 0808 8010327 (Monday-Friday 9am-8pm)
Email: info@mensadviceline.org.uk
Other: Webchat (Wed, Thurs, Fri 10am-11am, 3pm-4pm)

WOMEN’S AID
Women’s Aid is a national charity working to end domestic abuse against women and children. They support women and children who are experiencing, or have experienced, domestic abuse and their friends, family, colleagues, neighbours and professionals supporting them. The support workers are skilled in offering information, support and can explore options available for callers unsure of what to do next.
Email: helpline@womensaid.org.uk
Other: Live Chat

BULLYING UK
Bullying UK (a part of Family Lives) provides emotional support, information, advice and guidance about bullying. Their website also contains a range of online resources, links and information.
Phone: 0808 800 2222 (Monday-Friday 9am-9pm Saturday and Sunday 10am-3pm)
Email: askus@familylives.org.uk
Other: Live Chat (Monday-Friday 1.30-5.30pm)

STOP HATE UK
Stop Hate UK provides independent, confidential and accessible reporting and support for victims of any kind of Hate Crime and discrimination, witnesses and third parties. They have specific services for reporting both LGBT Hate Crime and Learning Disability Hate Crime, as well as various different information for different areas of the UK and different universities (and information on further support if your area is not listed).
Phone: 0808 801 0661 (LGBT Hate Crime, 24/7) and 0808 802 1155 (Learning Disability Hate Crime, 24/7)
Email: talk@stophateuk.org
Other: Live chat
Text: 07717 989 025

VICTIM SUPPORT
Victim Support’s Supportline is for anyone affected by crime to access the support needed to recover and move forward. Their services are free, confidential and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened. If you want, they can support you without the involvement of the criminal justice system, and they won’t contact them unless they feel someone is at risk. Their website also contains lots of useful information on topics such as coping with crime, options available, as well as more details on the ways in which they can help you.
Phone: 08 08 16 89 111 (24/7) and 08 08 16 89 293 (Victims’ Info Service)
Other: Live chat service (24/7), Online support request form

THE CYBERSMILE FOUNDATION
Cybersmile provides an online help and advice centre, with topics including cyberbullying, digital abuse, gaming, mental health and online harassment. Their website contains useful information and resources about staying safe online and avoiding issues such as cyberbullying, digital abuse and harassment. It will also help you to know what to do should you be targeted. Their Global Support Service entails using the email above to provide information about your problem in order to be connected with an advisor who can help.
Email: help@cybersmile.org

NSPCC – FGM HELPLINE
If you’re worried a child is at risk of or has already had FGM, NSPCC’s free, anonymous FGM helpline offers advice to help you keep children and young people safe.
Phone: 0808 028 3550
Email: fgmhelp@nspcc.org.uk
Other: Online contact form

FORCED MARRIAGE UNIT
The government’s FMU is for those trying to stop a forced marriage or those needing help leaving a marriage they’ve been forced into. You can also contact the FMU if you think you’re about to be taken abroad to get married against your will or if you know someone who’s been taken abroad to be forced into marriage. A trained professional will give you free advice on what to do, they can also help you find a safe place to stay and/or stop a UK visa if you’ve been forced to sponsor someone. The website above also has resources for victims, including details of organisations that can give help and advice.
Phone: 020 7008 0151 (Monday-Friday, 9am-5pm) and 020 7008 1500 (out of hours, ask for the Global Response Centre) and +44 (0)20 7008 0151 (from overseas)
Email: fmu@fcdo.gov.uk

KARMA NIRVANA
Karma Nirvana supports victims of honour-based abuse and forced marriage. Their national helpline supports victims in immediate danger, and provides direct support and guidance to victims and professionals.
Phone: 0800 5999 247 (Monday-Friday 9am-5pm)
Email: info@karmanirvana.org.uk
Other: Online contact form

THE MONITORING GROUP
The Monitoring Group is a leading anti-racist charity that promotes civil rights. People contact their helpline who are suffering racial violence, religious hatred, sexual violence and state neglect or misconduct. If you have been attacked or you think you may be attacked call the police immediately by dialing 999.
Phone: 020 7582 7438 (Mon-Thurs, 11am-6pm)
Email: office@tmg-uk.org
Other: Online reporting/contact form

CRASAC – COVENTRY RAPE AND SEXUAL ABUSE CENTRE
CRASAC provide support, information and advocacy to victims and survivors of sexual violence and abuse within Coventry, whether it is recent, historic or ongoing. Additionally, they provide support to families and supporters and professionals. Their helpline is staffed by trained volunteers who can guide callers to the most appropriate service. Their website has specific information for victims in BAME and LGBT communities.
Phone: 02476 277777 (Monday-Friday 10am-2pm, Monday and Thursday evenings 6pm-8pm)
Email: helpline@crasac.org.uk
Other: Text (07936 816130)

RAPE CRISIS
Rape Crisis is for those who have experienced sexual abuse, rape or any kind of sexual violence. Rape Crisis England & Wales is the umbrella body for a network of independent Rape Crisis Centres. All our member Centres provide specialist support and services for victims and survivors of sexual violence. The helpline above offers confidential emotional support, information and referral details. Their website also contains information about sexual violence, as well as details for those who are unsure of what to do.
Phone: 0808 802 9999 (Monday-Sunday 12pm-2.30pm, 7pm-9.30pm)
Other: Live Chat Helpline

ROSA
RoSA provides support for survivors of rape, sexual abuse, sexual exploitation and sexual violence, as well as their family members, partners and carers. They offer a range of in-person services such as counselling, therapy and drop-ins, as well as their helpline.
Phone: 01788 551151 (Monday-Friday)
Email: support@rosasupport.org

SAFELINE
Safeline provides specialist, tailored support for anyone affected by sexual abuse and rape. Their services are free, unlimited and available to everyone, whether or not the abuse has been reported and regardless of when it happened. They aim to provide information, support and advice that is accessible to everyone and have a range of services that help to remove the barriers to accessing support.
Phone: 0808 800 5008 (Warwickshire) and 0808 800 5005 (Safeline National Male Survivor Helpline) (Monday, Wednesday, Friday 9am-5pm + Tuesday, Thursday 8am-8pm + Saturday 10am-2pm)
Email: support@safeline.org.uk
Other: Text (07860 065187, Mon-Fri 9am-4pm)

Addiction

ALCOHOLICS ANONYMOUS
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other and help others to recover from alcoholism. The number above is for the free AA National Helpline and is for those seeking help with drinking problems.
Phone: 0800 9177650
Email: help@aamail.org
Other: Meeting groups and Live Chat with volunteer members of AA who can advise questions or signpost.

CYPDAS
CYPDAS (Children and Young People’s Drug and Alcohol Service) Warwickshire provides a free, confidential substance misuse service for children and young people who need support around their own or another personâ€™s drug or alcohol use. The service works with anyone between 5 and 25 years of age in Warwickshire.
Phone: 01788 578 227 (Mon-Thurs 09:00 to 17:00, Friday 09:00 to 16:30)
Other: Online referral form, ChatHealth confidential text messaging (07507 331 525)

DRINKLINE
Drinkline is the national alcohol helpline for anyone concerned about their drinking, or someone else’s. It is confidential and free to call. Drinkline does not provide individual medical advice, formal counselling or treatment.
Phone: 0300 123 1110 (Monday-Friday 9am-8pm, Saturday, Saturday 11am-4pm)

NACOA
The National Association for Children of Alcoholics, NACOA, has a free confidential helpline that offers information and ongoing support for all ages. It is for anyone affected by a parent’s alcohol problems to talk about anything on their mind, in any amount of detail they want. Their website also contains more resources and information.
Phone: 0800 358 3456 (Friday, Saturday and Monday 1200-1900, Tuesday, Wednesday and Thursday 1200-1900)
Email: helpline@Nacoa.org.uk
Other: Write to: Nacoa, PO Box 64, Bristol, BS16 2UH

FRANK
Frank provides information and confidential advice about drugs. They also provide details of local and national services that provide counselling and treatment in England.
Phone: 0300 123 6600 (24/7)
Email: frank@talktofrank.com
Other: Live Chat (2pm-6pm Mon-Sun), Text 82111

NARCOTICS ANONYMOUS
The NA Helpline is for people needing support and advice about the nature of drug addiction. Anyone from the using addict, their friends and family members through to drug workers and the press are welcome to call. The helpline advisers are Recovering Addicts, many of whom have used the Helpline themselves.
Phone: 0300 999 1212 (Open until midnight seven days a week)
Other: Local meetings

RECOVERY PARTNERSHIP COVENTRY
The Recovery Partnership is an integrated and recovery-focused treatment service for residents across Coventry and Warwickshire with a drug or alcohol problem. For more details about services the Recovery Partnership provides, see the website above. Under 18s should contact CYPDAS.
Address: 8 Ironmonger Row, Coventry, CV1 1FD
Phone: 02476 630135 (Monday to Friday 0900-1700, 0900-1900 on Tuesdays)

RELEASE
Release provides a free, confidential information and advice service in relation to drugs and drug laws. Help and advice is offered on topics such as effects of drugs, harm reduction and types of treatment. Their legal teams can also answer questions about topics including travelling with prescribed controlled drugs and drug testing in the workplace.
Phone: 020 7324 2989 (11am-1pm & 2pm-4pm Monday to Friday)
Email: ask@release.org.uk
Other: Web form

GAMCARE
GamCare is the leading national provider of free information, advice and support for anyone affected by problem gambling or gambling harms. This includes both support for yourself or for a friend or family member. The helpline advisors will be able to listen to what’s going on for you, and can talk through all of the options available to you for support in your local area, online or over the phone. They also have a range of self help resources and further information on their website.
Phone: 0808 8020 133 (24/7)
Email:
Other: Live Chat (confidential advice, information and emotional support 24/7), Group Chat (Live text chatroom to speak to others in similar situations)

SEXAHOLICS ANONYMOUS
Sexaholics Anonymous is a fellowship with a solution to the problems of lust, pornography, and sex addiction. Their helpline is for those who want to stop their destructive sexual thinking or sexual behaviour.
Phone: 0300 111 7777 (24/7)
Other: Face-to-face meetings, Contact form

QUIT SAVES LIVES
Quitline is run by trained counsellors, and is available for those that are seeking practical advice and support to help stop smoking.
Phone: 0800 00 22 00 (7 days a week, 0900-2000 Monday to Friday, 1000-1600 Weekends)
Email: stopsmoking@quit.org.uk

Campus Services Opening Times

ROOTES GROCERY STORE POST OFFICE
Services available: Letters and parcels, Foreign currency, Travel services, Broadband and home phone, Swift Card purchase and top up, Global money transfer, Cash deposits and withdrawals, Bill payments, Car tax, Amazon collection point. The Post Office postal address (CV4 7EQ) must not be used to receive personal mail. They strongly recommend important documents (e.g. passports, birth certificates) are sent using recorded delivery, not first or second class postage.
Opening hours: Post office (Monday to Friday 1000-1600)
Location: Rootes grocery store, Students’ Union building, ground floor

MICHAEL W PHILLIPS CHEMISTS
Medicine, toiletries, cosmetics and dry cleaning services available. When the pharmacy is closed, health advice and information, including details of other local health services is available from NHS 111. The nearest NHS Healthcare and Walk-in Centre is in Stoney Stanton Road, Coventry, CV1 4FH and is open 8am-10pm everyday.
Opening hours: Monday to Friday, 0900-1800
Location: Students’ Union Atrium, ground floor
Phone: 02476572860

NAIC CAFE
Serving breakfast rolls and pastries, hot and cold drinks, sandwiches and hot snacks. Our cafe is a safe environment with one way entrance and exit, sanitiser stations, contact free service as much as possible and regular cleaning throughout the day. Cooked breakfast: Mon – Thu: 8.00am-10.30am | Fri: 8.00am – 11.00am. Hot lunch: Mon – Thu: 11.30am – 2.30pm | Fri: 12.00pm – 2.00pm. Grab and go sandwich and snack stations all day.
Opening hours: Monday to Thursday 0800-1700, Friday 0800-1600
Location: Lord Bhattacharyya Building, Ground Floor

PRET A MANGER
Freshly prepared sandwiches, salads and wraps. Organic coffee. Wide choice of hot food including toasted focaccias, omelettes and soups.
Opening hours: Monday to Friday 0700-1900, Weekends 0800-1800
Location: Rootes building, ground floor

ROOTES GROCERY STORE
‘Choice and quality with food and drink for all budgets, right in the heart of campus. Great offers in store every week.’
Opening hours: Monday to Friday 0730-0000, Saturday 0800-2200, Sunday 1100-1700
Location: Students’ Union building, ground floor

Citizenship

CITIZENS ADVICE COVENTRY
Citizens’ Advice Coventry work over the phone and face to face providing free, impartial, independent and confidential advice. They advise people on their rights and responsibilities – their aim is to help people solve their individual problems and build resilience for the future.
Phone: 03444 111 444 (Monday-Friday 9am-4pm)

COVENTRY CITY COUNCIL

Phone: 08085 834333 (Customer Services, Monday-Friday 9am-5pm)
Email: customer.services@coventry.gov.uk

WARWICK DISTRICT CITIZENS ADVICE BUREAU
Warwick District Citizens Advice Bureau is located in Leamington Spa and aims to reach all members of the community, providing the advice people need for the problems they face. They can provide support on the following issues: debt, housing, benefits, employment, consumer, relationships, discrimination. They help people resolve their legal, money and other problems by providing free, independent and confidential advice.
Phone: 0300 330 1183 (Monday to Friday 10:00-15:00)
Other: Online resources (www.citizensadvice.org.uk), Webchat (www.casouthwarwickshire.org.uk/contact/chat-with-us, Monday – Friday 10am-4pm), Online contact form to be connected by email

WARWICKSHIRE COUNTY COUNCIL
Phone: 01926 410410
Other: Live chat

HMPO – HIS MAJESTY’S PASSPORT OFFICE
Phone: 0300 222 0000 (Monday to Friday 0800-2000, Saturday + Sunday +UK bank holidays 0900-1730)

CRIMESTOPPERS
Crimestoppers is an independent charity working to help communities. You can anonymously contact them with any information regarding a crime. As they are not the police, there is some information that they cannot process – they have advice on their website for if you want to pass on information about these topics, which include benefit fraud and untaxed vehicles.
Phone: 0800 555 111 (24/7)
Other: Online form

WARWICKSHIRE POLICE
Phone: 999 (emergency calls), 101 (non-emergency enquiries), +44 1926 415000 (if calling from abroad)
Other: Online help and information

WEST MIDLANDS POLICE HQ
Phone: 999 (emergency calls), 101 (non-emergency enquiries), +44 121 626 5000 (if calling from abroad)
Other: Live char

VISITBRITAIN
Visit Britain provides a range of information to help with planning a trip in England, including tips on immigration, studying in Britain, visiting with children, medical information, tipping etiquette etc, as well as many UK holiday destinations.
Other: Things to Do in Warwickshire (https://www.visitengland.com/things-to-do/warwickshire)

Death

CRUSE
Cruse Bereavement Care’s helpline offers emotional support to anyone affected by bereavement. As well as being able to talk about what you’ve been going through, they can help with exploring different support options. Whilst they are non advisory, they can listen, let you talk and offload, and help you find ways to adapt and cope with your situation. They can also tell you about the other organisations that might be able to provide the kind of support you’re looking for.
Phone: 0808 808 1677 (Monday: 9.30am-5pm, Tuesday-Thursday: 9.30am-8pm, Friday: 9.30am-5pm, Saturday and Sunday: 10am-2pm)
Email: helpline@cruse.org.uk

CHILD DEATH HELPLINE
This helpline is for anyone affected by a child’s death, from pre-birth to the death of an adult child, however recently or long ago and whatever the circumstances of the death. Whilst most calls are from parents, you can call as a family member, friend, teacher, emergency services staff or healthcare professional. A caller can talk openly about the child’s life and death as well as their worries and emotions. They are able to listen, support and provide information about local services.
Phone: 0800 282 986 (Monday to Friday 10am to 1pm, Tuesdays and Wednesdays 1pm to 4pm, Every evening 7pm to 10pm)
Email: contact@childdeathhelpline.org

SANDS
Sands supports anyone who has been affected by the death of a baby before, during or shortly after birth, however long ago it occurred. Ways in which they offer support are bereavement support, practical information relating to decisions required after the death of a baby, information on local Sands group support available, coping with another pregnancy after the death of a baby, advice on supporting a bereaved parent, signposting to other organisations where appropriate.
Phone: 0808 164 3332 (Monday-Friday 9.30am-5.30pm, Tuesday and Thursday 9.30am-9.30pm)
Email: helpline@sands.org.uk
Other: Local support groups, online community, bereavement support app

THE ACORN CENTRE
The Acorn Centre in Nuneaton provides counselling to women and men in Warwickshire, on topics such as the after effects of an abortion, coping with baby loss, symptoms of postnatal depression. They also provide support services for unexpected pregnancies and for throughout infertility treatment, as well as free pregnancy tests. Their pregnancy-related counselling services are not exhaustive and also include counselling around negative pregnancy testing, traumatic births, termination for foetal abnormality, parenting skills, relationship support, advice on accessing contraception and sexual health.
Address: Riverside, 1 Bond Street, Nuneaton, Warwickshire, CV11 4DA
Phone: 02476381878
Email: info@acorncentrewarks.org.uk

THE COMPASSIONATE FRIENDS
All helpline volunteers are bereaved parents and are there to listen, offer emotional support and an opportunity to talk through your feelings, supply supportive leaflets/newsletters and signpost to other services and useful sources of information. They aim to support similarly bereaved family members who have suffered the death of a child or children of any age and from any cause.
Phone: 0345 123 2304 (Open every day of the year from 10:00-16:00 and 19:00-22:00)
Email: helpline@tcf.org.uk
Other: Online Helpline Chat

THE NATURAL DEATH CENTRE
The NDC provide help, support, advice and guidance with planning a funeral, either for yourself or for someone close to you. They aim to share knowledge, dispel myths, and empower everyone who wants to have the best experience possible when it comes to making arrangements for a funeral.
Phone: 01962 712 690
Email: rosie@naturaldeath.org.uk
Other:

BLUE CROSS FOR PETS
Blue Cross’ Pet Bereavement Support Service is to help those who have lost, or are facing saying goodbye to, a much loved pet and need somebody to talk to. You can call about a pet who has passed away many months or years ago, and you will be able to share all of your feelings with somebody who knows first hand how distressing losing a pet can be.
Phone: 0800 096 6606 (Monday-Sunday 8.30am-8.30pm)
Email: pbssmail@bluecross.org.uk
Other: Online Contact Form

ROAD PEACE
Road Peace aims to help bereaved families by providing peer support and connecting victims with others similarly affected. Their helpline offers emotional support and practical guidance including information on the post-crash process. They also can guide on ways to cope with the aftermath a road death.
Phone: 0845 4500 355 (Monday-Friday 10am-1pm)
Email: helpline@roadpeace.org
Other: Local groups, Befriender Service, Support Programmes

CALM
CALM (Campaign Against Living Miserably) has a helpline for “people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.” Calls are taken by trained staff who are there to listen, support, inform and signpost, however they cannot provide a counselling service. On their website they also have many resources and information on signs that someone could be feeling suicidal, what to say to them, how to say it and where to find help.
Phone: 0800 58 58 58 (Monday-Sunday 5pm-midnight)
Other: Webchat

CRISIS RESOLUTION AND HOME TREATMENT TEAM – COVENTRY/LEAMINGTON
Crisis teams can be called for people experiencing a mental health emergency or another urgent situation. They provide multidisciplinary assessment and if appropriate, intensive support at home as an alternative to hospital admission.
Addresses: Yew Tree House, 87 Radford Road, Leamington Spa, CV31 1JQ and Swanswell Point, Stoney Stanton Road, Coventry
Phone: 0300 200 0011, OPTION 1 (24/7)

PAPYRUS
Papyrus’ Hopeline is a confidential support and advice service for children and young people under the age of 35 who are experiencing thoughts of suicide, as well as anyone concerned that a young person could be thinking about suicide. The helpline’s advisers work with you to understand why these thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.
Phone: 0800 068 41 41 (9am-10pm Mon-Fri, 2pm-10pm Sat-Sun)
Email: pat@papyrus-uk.org
Other: Text (07860039967)

SAMARITANS
Samaritans offer confidential support for anybody who would like to talk to someone about any kind of problem. Topics they can help with include but are not limited to relationship and family problems, bereavement, financial worries, job-related stress, loneliness and isolation, depression, university or study-related stress, painful and/or disabling physical illness suicidal thoughts. They listen and can help callers make sense of their concerns and thoughts. For specific advice, Samaritans may be able to give contact details for organisations that specialise in helping with specific problems and situations.
Phone: 116 123 (24/7)
Email: jo@samaritans.org
Other: Postal service (Address: Freepost SAMARITANS LETTERS)

SOBS
SOBS (Survivors of Bereavement by Suicide) is for anyone who has been bereaved or affected by suicide. They provide help and support, and their helpline is run by volunteers, most of whom have been bereaved by suicide themselves. They will listen to you and answer any questions you may have, but will not be able to provide any form of counselling.
Phone: 0300 111 5065 (9am to 9pm Monday to Friday)
Email: email.support@uksobs.org

Family

CHILDLINE
Childline’s confidential phone and online chat service put you in contact with a counsellor, who will listen and support you with anything you would like to talk about. It is for anyone under 19, is free to use, and can be used to talk about any worry or problem. For support in a crisis, Text Shout to 85258, who will be able to help with urgent issues such as suicidal thoughts, abuse or assault, self-harm, bullying and relationship challenges. For emergency help call 999.
Phone: 0800 1111 (24/7)
Other: Live chat

FAMILY LIVES
Family Lives helpline is a service for families in England and Wales, providing emotional support, information, advice and guidance on any aspect of parenting and family life. They are able to listen and discuss a caller’s particular situation, explore feelings and talk through options going forward. They cannot offer legal or medical advice, but help you to consider specific further organisations.
Phone: 0808 800 2222 (Monday-Friday 9am-9pm, Saturday and Sunday 10am-3pm)
Email: askus@familylives.org.uk
Other: Online chat (1.30pm-5.30pm every weekday)

GINGERBREAD
The Gingerbread Single Parent Helpline provides support and advice on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues. Their advisers will talk through your options and send you useful information. They also have a lot of information and advice online on issues such as benefits and tax credits, childcare, separation, work, housing and child maintenance.
Phone: 0808 802 0925 (Monday 10am-6pm, Tuesday/Thursday/Friday 10am-4pm, Wednesday 10am-1pm and 5pm-7pm)

FAQ

STUDENT SERVICES LOST PROPERTY
Any lost property handed to Student Services (Ground Floor Senate House) can be collected during opening hours. Any valuables (phones, jewellery etc.) are kept until the end of the academic year, clothing is kept for 2 weeks until being donated to charity, bank cards and ID cards are kept for 48 hours before being destroyed, driving licenses and bus passes are kept for one month before being returned to the appropriate business. They will make every attempt to contact you if an item is handed in. If you have lost something and think it might be handed into reception, you can email or fill in a lost property form at the desk and they will let you know if anything arrives.
Phone: +44 (0)24 7652 2280 (Monday to Friday 0800-2000, Weekends and Bank Holidays 1000-1800)
Email: studentservices@warwick.ac.uk

STUDENT SERVICES LOST ID CARD
Any new or replacement University ID card issued will need to be activated for full access to work. Within 10 minutes of the card being printed please make sure it is held against any main entrance reader located on campus for approx: 10-15 seconds for an update to process. The reader will flash blue whilst updating. Your card should then work. For printing purposes, your card will take from 12 hours to 24 hours before it can be used. If you are visiting us to collect your first ID card, please make sure you know your seven digit ID number and have uploaded your photo beforehand. You will be required to show photo ID to us before we print your card. We are unable to take photos at the desk and we do not provide lanyards. Student Information Centre cannot place access onto cards, we can only reprint, therefore if this is the service you require please enquire with your line manager/department. There will be NO CHARGE to replace lost/stolen University ID cards.
Opening hours: University House Reception (1000 – 1500 Monday to Friday), Student Information Centre (Ground Floor Senate House, 0800 – 2000 Monday to Friday and 1000 – 1800 at the weekends and bank holidays)
Phone: +44 (0)24 7652 2280
Email: studentservices@warwick.ac.uk

STUDENT SERVICES KEY INFO
Between 9 am and 5 pm a replacement key can be obtained via your Residence Hub or visit the Student Information Centre during our opening hours. If you require a replacement once the Student Information Centre has closed please visit Community Safety Hub. If you require a spare key, please bring a photographic I.D. with you.
Opening hours: Residence hub (0900-1700), Student information centre (Ground Floor Senate House, 0800 – 2000 Monday to Friday and 1000 – 1800 at the weekends and bank holidays), Community safety (24/7)
Phone: +44 (0)24 7652 2280
Email: studentservices@warwick.ac.uk

Finance and Employment

CHILD BENEFIT: GENERAL ENQUIRIES
Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint. HMRC can only discuss your claim with you or someone you have authorised as your representative. A partner or someone else can get general advice but they must be authorised to discuss a claim. Have your National Insurance number or Child Benefit number with you when you call.
Phone: 0300 200 3100 (Monday to Friday: 8am to 6pm, closed weekends and bank holidays)
Other: Webchat

JOBCENTRE PLUS
You can contact Jobcentre Plus about new benefit claims, existing benefit claims, changing or cancelling an appointment. Call Jobcentre Plus to make a new claim for Jobseeker’s Allowance (JSA), including ‘new style’ JSA.
Phone: 0800 055 6688 (Monday to Friday, 8am to 6pm)
Other: Search tool on website to find your nearest office.

NATIONAL BENEFIT FRAUD HOTLINE
Call the National Benefit Fraud Hotline to report benefit fraud to the Department for Work and Pensions (DWP). You can also report suspected benefit fraud online or by post.
Phone: 0800 854 4400 (Monday-Friday 8am-6pm)
Other: Text (0800 328 0512)

NATIONAL DEBTLINE
National Debtline is a charity that gives free and independent advice over the phone and online. Their website contains many guides, resources and fact sheets on dealing with a wide range of debt problems.
Phone: 0808 808 4000 (Monday to Friday 9am-8pm)
Other: Webchat (Monday to Friday 9am – 8pm), Online contact form

ACAS
Acas provides free and confidential advice to employers, employees and their representatives on employment rights, best practice and policies, and resolving workplace conflict. You can ask Acas about employment rights and responsibilities, pay and the National Minimum Wage, discipline and grievance, contracts and terms and conditions, working time, rest breaks and holiday entitlement equality in the workplace, working for an employment agency or gangmaster, agricultural workers’ rights. You can also make a complaint about your employer or employment agency.
Phone: 0300 123 1100 (Monday to Friday, 8am to 6pm)
Other: Online helpline, A to Z of advice

HSE (HEALTH AND SAFETY EXECUTIVE)
The Health and Safety Executive (HSE) is a UK government agency responsible for the encouragement, regulation and enforcement of workplace health, safety and welfare, and for research into occupational risks in Great Britain. They provide, advice, information and guidance to help people manage risks at work. On their website you can report a health and safety issues and contact the incident contact centre.
Phone: 0300 790 6787 (Monday to Friday 8:30am to 5pm)
Other: Online form

TAXAID
TaxAid can help to advise anyone on low income who has been unable to resolve their tax problem with HMRC. As a guideline, a low income is up to about £380 a week before tax for a single person – equivalent to £20,000 per year. Before calling their helpline, visit their website to check whether your query can be resolved by HMRC directly, a Tax Adviser in practice or using one of TaxAid’s guides.
Phone: 0345 120 3779 (Mon-Fri 10am-4pm)
Other: Online form

General Information

Term Dates
Welcome Weekend: Saturday 24 September 2022 – Sunday 25 September 2022
Welcome Week: Monday 26 September 2022 – Sunday 2 October 2022
Autumn Term: Monday 3 October 2022 – Saturday 10 December 2022
Spring Term: Monday 9 January 2023 – Saturday 18 March 2023
Summer Term: Monday 24 April 2023 – Saturday 1 July 2023

Medical Issues and Physical Health

ALLERGY UK
Allergy UK provides a helpline, support, advice and resources for those with allergic disease. They can give information on symptoms and recommend products that may be beneficial to sufferers. Additionally, through their helpline you can speak to a specialist who can advise on your nearest NHS allergy clinic or consultant.
Phone: 01322 619 898 (0900-1700 Monday to Friday)
Email: info@allergyuk.org
Other: Live chat

THE ANAPHYLAXIS CAMPAIGN
The Anaphylaxis Campaign provides a confidential and anonymous helpline service for both allergy suffers and those who care for them. As well as information and support on a large number of topics, they are able to refer more complex enquires to specialist panels. They also offer free online courses which can provide information on how to manage living with allergies in everyday life, recognising the signs and symptoms of a severe allergic reaction and knowing what to do in an emergency.
Phone: 0125 254 2029 (Monday-Friday 9am-5pm)
Email: info@anaphylaxis.org.uk

ALZHEIMER SCOTLAND
Alzheimer Scotland provides a confidential helpline with information and support for people with dementia, carers, families and professionals in Scotland. They can give information on many areas including understanding dementia, how to get help locally, maintaining independence, financial and legal matters, rights and entitlements, coping with behaviour, community care, long-stay care and anything else to do with dementia. They also can refer more complex queries to expert advisors.
Phone: 0808 808 3000 (24/7)
Email: helpline@alzscot.org

ALZHEIMER’S SOCIETY (ENGLAND, WALES AND NI)
Alzheimer’s society’s Dementia Connect support line connects you with dementia advisors who can provide personalised advice and support for all kinds of dementia. They can advise on many areas including understanding dementia, treatments, how to get help locally, maintaining independence, financial and legal matters, caring for people with dementia, changes in relationship and behaviour, community care, long-stay care. They offer the option to receive regular calls for continued support, as well as an online community forum to connect with others in similar situations.
Phone: 0333 150 345 (Monday-Wednesday 9am-8pm, Thursday-Friday 9am-5pm, Saturday-Sunday 10am-4pm)
Email: helpline@alzheimers.org.uk
Other: Live online advice service

DEMENTIA UK
Dementia UK’s confidential helpline gives one-to-one emotional support and practical solutions to families, carers, dementia sufferers, people worried about their memory or the memory of a loved one, and professionals working in dementia care, as well as anyone with a question or concern about dementia and Alzheimer’s disease. They can advise and give information, and can send out tailored information packs.
Phone: 0800 888 6678 (Monday-Friday 9am-9pm, Saturday-Sunday 9am-5pm)
Email: helpline@dementiauk.org
Other: Online form

VERSUS ARTHRITIS
Arthritis Care is a charity that provides information and tailored support for people with arthritis and those around them. They cannot provide individual medical advice but their support and information can cover a range of topics including understanding the condition, pain management, self-help and the latest research. The website also provides online resources on the causes and symptoms of arthritis, treatments and exercise, as well as an online community where you can connect with others with similar experiences.
Phone: 0800 5200 520
Email: helpline@versusarthritis.org
Other: Post (Helpline, Versus Arthritis, Copeman House, St Mary’s Court, St Mary’s Gate, Chesterfield, S41 7TD)

ASTHMA UK
Asthma UK is a helpline that connects you with asthma specialist nurses who provide information and support for people with asthma, their friends and families and healthcare professionals. They can advice on any question and give tailored information about a diagnosis, treatment, managing symptoms and dealing with the side effects of asthma medicines.
Phone: 0300 222 5800 (Monday-Friday 9am-5pm)
Other: WhatsApp Chat Helpline (07378 606 728, 9am-5pm Mon-Fri)

COVENTRY RESOURCE CENTRE FOR THE BLIND (CRCB)
CRCB provides practical and social support, information, resources training, access to products and technology as well as social activities for blind and partially sighted people, their families and carers in the Coventry area.
Phone: 024 7671 7522 (0900-1600 Monday to Friday)
Email: admin@crcb.org.uk

DEAFBLIND UK
Deafblind UK’s Information and Advice Line offers support, advice and guidance from professionals to people living with sight and hearing loss, their carers, family and friends, as well as professionals working with deafblind people.
Phone: 0800 132 320 (Monday to Thursday 9am – 5pm, Friday 9am – 4pm)
Email: info@deafblind.org.uk
Other: Text (07950 008870, Monday to Thursday 9am – 5pm, Friday 9am – 4pm)

RNIB (Royal National Institute of Blind People)
RNIB’s helpline can offer advice, information, practical and emotional support, help and further signposting for blind and partially sighted people.
Phone: 0303 123 9999 (Monday-Friday 8am-8pm, Saturday 9am-5pm)
Email: helpline@rnib.org.uk
Other: Online form, Info Line (0203 432 1488), Face to face counselling

SENSE (ENGLAND, WALES AND NORTHERN IRELAND)
Sense can give expert information and support for a wide range of disabled people with a variety of different complex needs. The conditions most relevant to Sense and the people they support are deafblindness and and single sensory impairment. They advice on a range of issues including health and social care, benefits, education, legal rights and entitlements, communication and technology.
Phone: 0300 330 9256 (0900-1700 Monday to Friday)
Email: info@sense.org.uk
Other: Mail (Sense Information and Advice, 101 Pentonville Road, London, N1 9LG)

BREAST CANCER NOW
The Breast Cancer Now helpline provides tailored information and specialist support to anyone affected by breast cancer or with queries about breast health. They offer both general information and specific clinical queries. They also have support groups, a community forum and a support app.
Phone: 0808 800 6000 (Monday-Friday 9am-4pm, Saturday 9am-1pm)
Other: Online form

CANCER RESEARCH UK – NURSE SUPPORT TEAM
Cancer Research’s confidential phone line puts you in contact with nurses who can answer questions if you or someone close to you has been affected by cancer – however, they are unable to give a medical opinion or diagnosis.
Phone: 0808 800 40 40 (Monday-Friday 9am-5pm)
Other: Online form, Live chat (Mon-Fri 9am-5pm)

CLIC SARGENT CANCER CARE FOR CHILDREN
CLIC is a charity supporting children and young people with cancer, as well as their families, providing clinical, practical, face-to-face, financial and emotional support. Their contact details are for anybody looking for advice, information or support.
Phone: 0300 330 0803 (Monday-Friday 8am-6pm)
Other: Online form, Live chat (Mon-Fri 10am-4pm)

LEUKAEMIA CARE
Leukaemia Care provides support, information and advice to anyone affected by blood cancer. The phone line can connect you with an expert nurse advisor who can give guidance from diagnosis, to treatment and beyond. Alongside their phone line, their services include one-to-one buddy support, support groups, funding, online webinars and forums, and information booklets.
Phone: 08088 010 444 (24/7)
Email: nurse@leukaemiacare.org.uk
Other: Whatsapp Chat (07500 068065, Mon-Fri 9am-5pm)

MACMILLAN CANCER INFORMATION AND SUPPORT
Macmillan Cancer provides physical, emotional and financial support for anyone affected by cancer, alongside an online community network and face-to-face support groups.
Phone: 0808 808 0000 (Monday-Sunday 8am-8pm)
Other: Online form, Live chat (Mon-Sun 8am-8pm)

TENOVUS
Tenovus’ support line is for anyone affected by cancer. Their nurses can advise on diagnoses, treatment, side-effects and any other queries, questions, concerns or thoughts. Additionally, through their phone line, they can suggest further support services.
Phone: 0808 808 1010 (Monday-Friday 9am-5pm, Saturday-Sunday 10am-1pm)
Other: Online form

THE BRAIN TUMOUR CHARITY
The Brain Tumour Charity offers listening support, information and help finding other services. The helpline offers a confidential way to ask questions or raise concerns about a diagnosis, treatments, including access to clinical trials, how a brain tumour may affect daily life and how to support a loved one.
Phone: 0808 800 0004 (Monday-Friday 9am-5pm)
Email: support@thebraintumourcharity.org
Other: Live chat

OVACOME
Ovacome provides information and emotional support on all aspects of ovarian cancer, to anyone affected. They also offer a 24 hour online forum and face-to-face support groups. They are unable, however, to provide medical advice.
Phone: 0800 008 7054 and 07503 682311 (Monday-Friday 10am-5pm, Tuesday 10am-8pm)
Email: support@ovacome.org.uk
Other: Text (07427390504), Instant Messaging (via website), Skype (ovacome.support)

ORCHID CANCER
Orchid Cancer provides support and information to those affected by testicular, prostate and penile cancers. Their confidential phone line connects you with a nurse specialist.
Phone: 0808 802 0010 (Monday-Friday 9am-5:30pm)
Email: helpline@orchid-cancer.org.uk

BRITISH CARDIAC PATIENTS ASSOCIATION
British Cardiac Patients Association’s helpline is to support anybody would like to talk through any concerns or worries relating to cardiac health. It connects you with people who have been either patients or carers. The association is a charity that aims to give support, reassurance, information and advice to cardiac patients, their families and carers.
Phone: 01949 837070 (Monday-Saturday 9am-7pm)

BRITISH HEART FOUNDATION
British Heart Foundation has a ‘Heart Helpline’ that provides information from experienced cardiac nurses about any queries or concerns relating to heart and circulatory diseases. Common calls include topics such as understanding medications and their side effects, recovering after a stay in hospital, improving diet and lifestyle, understanding test results, and managing a new or existing diagnosis.
Phone: 0300 330 3311 (Monday-Friday 9am-5pm, Saturday 10am-4pm)
Email: hearthelpline@bhf.org.uk
Other: Live chat with a nurse (Mon-Fri 9am-5pm)

STROKE ASSOCIATION
Stroke Association’s ‘Here For You’ Helpline can provide information, practical guidance, advice and peer support from volunteers who have experienced stroke firsthand. They also provide support and a connection for those who are feeling isolated after being affected by a stroke.
Phone: 0303 3033 100 (Monday+Thursday+Friday 9am-5pm, Tuesday+Wednesday 8am-6pm, Saturday 10am-1pm)
Email: helpline@stroke.org.uk
Other: Post (Stroke Helpline, Stroke Association, Life After Stroke Centre, Church Lane, Bromsgrove, Worcestershire, B61 8RA)

CARERS DIRECT
Carers Direct can give information to help carers make decisions about personal support needs and the needs of the person being looked after. This includes information on assessments, benefits, direct payments, individual budgets, time off, work or education. It is an NHS service that provides advice, information and support, and they can also further connect you with specialists and local services.
Phone: 0300 123 1053 (Monday-Friday 9am- 8pm, Sat and Sun 11am-4pm)
Other: Online form, Webchat (Mon-Fri 9am-8pm, Sat-Sun 11am-4pm)

CARERS UK
Carers UK provides information and guidance to unpaid carers, covering subjects such as benefits and financial support, carers’ rights in the workplace, how to access support and available services. They can offer more specialist advice by email, and can offer further signposting to other organisations who give support.
Phone: 0808 808 7777 (Monday-Friday 9am-6pm)
Email: advice@carersuk.org

ACTION ON HEARING LOSS
Action on Hearing Loss provides information and support for people affected by hearing loss and tinnitus. They will be able to offer further support to suit individual needs, whether it be through local support services, benefits or short or long term care, for example.
Phone: 0808 808 0123
Email: information@hearingloss.org.uk
Other: Online form, Text (07800 000360), Post (Information Line, Action on Hearing Loss, 9 Bakewell Road, Orton Southgate, Peterborough, PE2 6XU)

NATIONAL DEAF CHILDREN’S SOCIETY
NDCS provides information and guidance on a range of topics relating to childhood deafness, including education, welfare benefits, technology, issues of discrimination and finding local support. They answer the questions of deaf children and young people and their families, as well as professionals working with them, and can refer callers to a team of experts for specialist advice.
Phone: 0808 800 8880 (Monday-Friday 9am-5pm)
Email:
Other: Text (07860 022888 Monday-Friday 9am-5pm), Live Chat (Monday-Friday 9am-5pm), Online form

DIABETES UK CARELINE
Diabetes UK is a support helpline for anyone with diabetes, friends, family, carers and people who are worried they might be at risk. The helpline is confidential and run by experts with counselling skills. They can provide information and advice about the condition, take time to talk through concerns and feelings, and explore emotional, social, psychological or practical difficulties.
Phone: 0345 123 2399 and 0141 212 8710 (Scotland) (Monday-Friday 9am-6pm)
Email: helpline@diabetes.org.uk and helpline.scotland@diabetes.org.uk (Scotland)
Other:

DISABLED RIGHTS UK
Disabled Rights UK provides advice to disabled students who are over 16 and studying or wish to study in England, their parents and their carers. This study can be at any level, full time or part-time education or training courses. For Wales or Scotland, they can give general information on the Equality Act, welfare benefits and access to Higher Education. They also have two other helplines, for reporting discrimination (0808 800 0082) and for help on personal budgets (0330 995 0404).
Phone: 0330 995 0414 (Tuesdays and Thursdays 11am-1pm)
Email: students@disabilityrightsuk.org

INDEPENDENT LIVES
Independent lives provides a range of support services for people with disabilities, support needs and caring responsibilities to enable them to lead full, active and independent lives. They can help people to arrange and manage their own care, support and budgets, as well as providing home care and support through their Care Service. This Care Service (01903 227813, careservice@independentlives.org) can assist with personal care, domestic tasks, community activities and specialist support.
Phone: 01903 219482 (Monday-Friday 8am-5pm)
Email: feedback@independentlives.org

MENCAP
Mencap provides support, information and advice for people with learning disabilities, their families and their carers. The helpline is for all queries to do with learning disabilities, including anyone wanting to know about learning disability issues and available local services. Other queries callers could have include benefits, jobs, relationships, funding and housing, for example.
Phone: 0808 808 1111 (Monday-Friday 8am-6pm)
Email: helpline@mencap.org
Other: Online form

BRITISH DYSLEXIA ASSOCIATION
The BDA Helpline is a free service for people with dyslexia and those supporting them. It offers confidential advice, support and information, as well as a space for dyslexic individuals to share their views and experiences.
Phone: 0333 405 4555
Email: helpline@bdadyslexia.org.uk

DYSPRAXIA FOUNDATION
The Dyspraxia Foundation is a charity that offers help and support to those with dyspraxia and their parents, carers and families. Their aim is to increase understanding of dyspraxia, particularly among professionals, and they have local support groups who distribute information and fund raise.
Phone: 01462 454986 (9am -1pm, Tuesday –Friday )
Email: info@dyspraxiafoundation.org.uk
Other: Online form

EPILEPSY ACTION
Epilepsy Action’s Helpline is for anybody that would like to talk to a trained advisor about anything to do with epilepsy. They can offer personal advice, support and information. Their other services include a range of learning resources on their website, virtual groups, local volunteer-led branches and a free online community forum.
Phone: 0808 800 5050 (Monday-Thursday 8:30am-8pm, Friday 8.30am-4.30pm, Saturday 10am-4pm)
Email: helpline@epilepsy.org.uk
Other: Text

EPILEPSY SOCIETY
Epilepsy Society provides support for people affected by epilepsy and their loved ones. The confidential helpline acts as a listening service which can give up-to-date relevant information (for example, entitlements and financial help) but is unable to give advice or provide specific medical or legal information.
Phone: 01494 601 400 (Monday-Friday 9am-4pm, Wednesday 9am-7.30pm)
Email: helpline@epilepsysociety.org.uk

NHS 111
NHS 111 is to be called if you have an urgent medical problem and are not sure what to do, however it’s not a 999 emergency. On their website you will be able to answers questions about your main symptom, find out when and where to get help and be contacted by a nurse, if needed.
Phone: 111 (24/7)

PATIENTS’ ASSOCIATION
This service provides specialist information, advice and signposting to help callers ‘make sense of the world of health and social care’. The advisors cannot give medical or legal advice, but they can answer general questions about all aspects of health and social care.
Phone: 0800 345 7115 (Monday-Friday 9:30am-5pm)
Email: helpline@patients-association.org.uk
Other: Live chat

UNIVERSITY HOSPITAL COVENTRY
Phone: 02476 964 000

WARWICK HOSPITAL
Phone: 01926 495321

SLEEP APNOEA TRUST ASSOCIATION (SATA)
SATA is a charity that works to improve the lives of sleep apnoea patients and their loved ones. Their confidential helpline is email based, and their website has many information links about Sleep Apnoea and living with the condition. They are unable to provide personal medical advice.
Email: info@sleep-apnoea-trust.org

CHALLENGING BEHAVIOUR FOUNDATION
CBF is a charity that provides support for families and professionals caring for those with severe learning disabilities and behaviours that challenge. For families, services they provide include telephone and email support from a support worker, a carers’ email network and a family linking scheme.
Phone: 0300 666 0126 (Family Support Line)
Email: support@thecbf.org.uk

THE ME ASSOCIATION
The ME Association provides support, information and practical advice for people, families and carers affected by Myalgic Encephalopathy (ME), Chronic Fatigue Syndrome (CFS) and Post Viral Fatigue Syndrome (PVFS). They are able to connect callers to local support groups and NHS specialist services.
Phone: 0344 576 5326 (Monday-Sunday 10am-12pm 2pm-4pm 7pm-9pm)
Other: Online form

THE NATIONAL M.E CENTRE
National M.E. Centre is a charity that offers advice, support and information from a Specialist Support Worker to ME sufferers and their families by appointment.
Phone: 01708 576250

MENINGITIS NOW
Meningitis Now’s helpline provides a listening service, an information and emotional support service. They provide many different methods of accessing support, including resources, a young person’s support programme, financial support, online events and peer support. The helpline can be used by people either affected by meningitis, or anyone that has any questions, for example, on the signs, symptoms, or vaccines. They are unable to give medical advice or diagnose. If you suspect someone has meningitis or septicaemia, get medical help immediately by contacting your GP or NHS 111, in an emergency dial 999 or go to your nearest accident and emergency department.
Phone: 0808 80 10 388 (Monday-Friday 9am-4pm)
Email: helpline@meningitisnow.org
Other: Post (Helpline, Meningitis Now, Fern House, Daniels Industrial Estate, Bath Rd, Stroud, GL5 3TJ)

MENINGITIS RESEARCH FOUNDATION
The MRF Support Team can answer any questions about meningitis and septicaemia and their effects on anyone affected by them. They offer support to families and individuals, including during recovery from after effects. Their website has many resources and information, including a symptoms checker.
Phone: 0808 800 3344 (Monday-Friday 9am-5pm)
Email: helpline@meningitis.org
Other: Live chat, online form

MS SOCIETY
The MS Society Helpline gives emotional support and information to anyone living with MS. They are able to answer questions, put you in contact with a specialist MS nurse, give medical advice. They also have online resources and information about further support such as local support groups and financial help.
Phone: 0808 800 8000 (Monday-Friday 9am-7pm)
Email: helpline@mssociety.org.uk

PARKINSON’S UK
Parkinson’s UK offers a range of support to those with Parkinson’s and people supporting those who do. They can offer advice, specialist support and information. Their support extends to include financial and technological support, and their website has many resources and information.
Phone: 0808 800 0303 (Monday to Friday 9am-6pm, Saturday 10am-2pm, closed on Sunday and bank holidays)
Email: hello@parkinsons.org.uk

STAMMA
Stamma’s support services include a helpline, where callers can ask questions, talk about any concerns or queries, practise a technique, job interview simulation, or gain confidence over the phone. The service is confidential, anonymous and staffed by volunteers, all with some experience of stammering.
Phone: 0808 802 0002 (Monday-Friday 10am-12pm 6pm-8pm)
Email: help@stamma.org
Other: Webchat

Mental Health

ANXIETY UK
Anxiety UK is a charity providing an online Therapy on demand support service, which including therapy types such as Counselling, Cognitive Behavioural Therapy (CBT) and Clinical Hypnotherapy. They provide advice, support and information on anxiety, stress and anxiety-based depression conditions. There is support for those with stress and mild anxiety as well as help and assistance for those with more severe and longstanding issues.
Phone: 03444 775774 (Monday-Friday 9.30am-5.30pm)
Email: support@anxietyuk.org.uk
Other: Text (07537 416905), Live Chat Service, Therapy On Demand Service

IMPROVING ACCESS TO PSYCHOLOGICAL THERAPY (IAPT) COVENTRY
IAPT services are for people with mild, moderate and moderate to severe symptoms of anxiety or depression living in Coventry, Solihull and Warwickshire. Mild symptoms can include feeling stressed or overwhelmed. Their website has many useful self-help resources, and their therapists and counsellors are able to help with any advice and guidance someone may need.
Address: IAPT, Central Booking Service, City of Coventry Health Centre, Paybody Building, 2 Stoney Stanton Road, Coventry CV1 4FS
Phone: 024 7667 1090 (9am to 4.30pm Monday to Friday)
Email: enquiries@covwarkpt.nhs.uk
Other:

MENTAL HEALTH MATTERS (MHM)
MHM’s Support Matters Helpline provides emotional support, advice and guidance to those registered with a GP in Coventry and Warwickshire. They also have helplines for other locations across England. You can use the helpline if you’re feeling low, anxious or stressed, in extreme emotional distress, you’re caring for someone and need support, you need advice, are feeling isolated or just want a chat. The helpline staff can offer practical advice and are trainined in counselling skills.
Phone: 0800 616 171 (24/7)
Other: Webchat

MIND – INFOLINE
Mind’s confidential Infoline offers information and signposting for anybody with a mental health problem and for people who are supporting somebody else. Callers can talk about topics such as the types of mental health problems, where to get help, treatment options and advocacy services.
Phone: 0300 123 3393 (Monday-Friday 9am-6pm)
Email: info@mind.org.uk
Other: Text (86463), Post (Mind Infoline, PO Box 75225, London, E15 9FS)

NO PANIC
No Panic offers advice, support, recovery programs and help for people living with phobias, OCD and any other anxiety-based disorders. Resources on their website include sections on anxiety in the workplace, carers, muscle relaxation technique, breathing animation and body scan relaxation. They also have a symptoms checker and a self-help app. During the night, a crisis message is played, which is a recorded breathing exercise that can help you through a panic attack and help with diaphragmatic breathing.
Phone: 0300 7729844 (Monday-Sunday 10am-10pm)
Email: sarah@nopanic.org.uk
Other: Crisis message (01952 680835 24 hour), Online chat

SANE
SANE provides care and emotional support, guidance and information to anybody affected by mental illness, including families, friends and carers. They can provide ongoing support to help people alleviate a crisis phase or get through difficult services, they aim to improve the quality of life for people affected in any way by mental illness.
Phone: 0300 304 7000 (4pm to 10pm all year)
Email: support@sane.org.uk
Other: Call 07984 967708 and leave a message to be called back

YOUNG MINDS – CRISIS MESSENGER
Although Young Minds does not have a helpline, they have a Crisis Messenger service for young people experiencing a mental health crisis, which is answered by trained volunteers, supported by experienced clinical supervisors. If you are in an emergency and there is a risk to life, call 999. Their website also hosts a range of guides and resources for those who want to know more about how they’re feeling, get information about a mental health condition or find out what support is available to them.
Other: Text YM to 85258 (24/7)

YOUNG MINDS – PARENTS HELPLINE
The Young Minds’ Parents’ Helpline offers practical advice, emotional support and signposting for parents and carers who are worried about a child or young person (25 years or younger). They connect you with a trained adviser who can listen and talk through concerns before giving practical advice on what to do next. They can also arrange for a further consultation with a mental health professional.
Phone: 0808 802 5544 (9:30am to 4pm Monday to Friday)
Other: Online form, Webchat

BIPOLAR UK
Bipolar UK’s Peer support line offers practical information, advice and support for those with bipolar disorder and for people who support loved ones. You can arrange a phone call via the chat bot on their website, and you can request to be put in contact with somebody who has been affected by the illness themselves. The phone call is for talking through any issues on your mind and helping to find a way forward, with a focus on self management and using coping strategies to stay well. Their website also has a lot of useful information about managing bipolar disorder and how to support yourself or a loved one, as well as an online community forum.
Email: info@bipolaruk.org
Other: Chatbot on website – book to talk to the Peer Support Line by typing “I want to speak to someone”

STUDENT SPACE
Student Spare provides access to dedicated support services for students, by phone or text, information and tools to help students through the challenges of coronavirus and help for students to find support available at their place of study. They can also provide support for other concerns such as mental health, suicidal thoughts, depression, anxiety, loneliness, studies, worries about money or relationships.
Phone: 0808 189 5260 (Monday-Sunday 4pm-11pm)
Email: students@themix.org.uk
Other: Text ‘STUDENT’ to 85258 (24/7), Webchat

RETHINK MENTAL ILLNESS
Rethink offers advice and information on issues such as access to mental health and social care, treatments and conditions, carers rights, medical records and confidentiality, mental health law, welfare benefits and employment issues. Their advice service phone line offers practical help on issues such as the Mental Health Act, community care, living with mental illness, medication and care.
Phone: 0300 5000 927 (Monday- Friday 9:30am-4pm)
Email: advice@rethink.org
Other: Web chat (10am-1pm Mon-Fri), Post (RAIS, PO Box 17106, Birmingham, B9 9LL)

BEAT
Beat’s helplines provide support and information about eating disorders. They connect you with a trained support worker who provides a supportive space to explore your feelings and thoughts as well as information and guidance in exploring your options, including NHS treatment, private therapy, support from charitable organisations, peer support or self-help. Their website also has downloadable resources, treatment options and recovery stories.
Phone: 0808 801 0677 (Monday-Friday 12pm-8pm, Saturday-Sunday 4pm-8pm)
Email: help@beateatingdisorders.org.uk
Other: Studentline (0808 801 0811, studentline@beateatingdisorders.org.uk), Youthline (0808 801 0711, fyp@beateatingdisorders.org.uk)

NATIONAL CENTRE FOR EATING DISORDERS
The National Centre for Eating Disorders’ website contains a large range of information and resources for people with questions about anorexia, bulimia, binge and compulsive eating, body image issues and weight struggles. They offer counselling appointments with an eating disorder specialist, assessments and recovery workshops.
Phone: 0845 838 2040
Other: Online form

PREMIER LIFELINE
Premier Lifeline: the National Christian Helpline is a confidential telephone helpline offering a listening ear, emotional and spiritual support from a Christian perspective, prayer and signposting for the lonely, isolated, distressed and those spiritually in need.
Phone: 0300 111 0101 (9am-midnight Monday-Sunday)

SUPPORT LINE
SupportLine gives confidential emotional support to children, young adults and adults on any issue. It is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse. Much of their work involves supporting survivors of childhood sexual, emotional and physical abuse. They help callers to develop healthy and positive coping strategies, self esteem and strength.
Phone: 01708 765200
Email: info@supportline.org.uk
Other: Post (PO Box 2860, Romford, Essex, RM7 1JA)

OCD ACTION
The OCD Action helplines offer help, information and support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder. They connect you with a trained volunteer who usually has personal experience with OCD, and they can listen supportively, inform about effective NHS treatment choices and guide on how to access these treatments. They can send you free information packs and leaflets, and can provide ongoing support if you’re about to start treatment. They are unable to provide a diagnosis or recommend specific treatments.
Phone: 0845 390 6232 or 020 7253 2664 (Monday-Friday 9.30am-8pm)
Email: support@ocdaction.org.uk
Other: Local support groups

OCD UK
OCD UK’s advice line is for anyone with a query about Obsessive Compulsive Disorder. Their website contains many self-help resources and information links for people with OCD and for those who are supporting somebody with OCD, as well as details of local OCD support groups.
Phone: 03332 127890 (Monday-Friday 10am-4.45pm)
Other: Online form

TOP UK
Triumph Over Phobia is a charity specialising in supported self help for sufferers of phobias, obsessive compulsive disorder and other related anxiety disorders. Their website has information on a range of mental health and OCD organisations as well as anxiety disorder information. You can also find guidance on seeking professional help and medication. They run a network of weekly, supported self-help groups which delivery a model of Behaviour Therapy.
Phone: 01225 571740
Email: info@topuk.org
Other: Online form, Text (07907 344669)

ASSIST TRAUMA CARE
Assist Trauma Care offers therapy to adults, children and families affected by a wide range of traumatic occurrences. Their therapists work with both the symptoms of Post-traumatic Stress Disorder and also with Traumatic Bereavement and Grief, and are trained to help sufferers rebuild their lives and move on following a traumatic experience that has impacted them.
Phone: 01788 551919
Other: Online form

Pregnancy and Childcare

BPAS (BRITISH PREGNANCY ADVISORY SERVICE)
If you have an unplanned or unwanted pregnancy, BPAS can help with specialist counselling, advice and abortion treatment. They also provide miscarriage care, STI testing and fetal anomaly care.
Phone: 03457 30 40 30 (8am-6pm Monday-Friday, 8am-4pm Saturday, 9am-4pm Sunday)
Email: info@bpas.org

ADOPTION UK
Adoption UK’s helpline advisers offer practical suggestions, information and encouragement, or can help you find specialist help. They will be able to help with any difficulties on a range of adoption-related issues at any point in the process.
Phone: 0300 666 0006 (Monday-Friday 10am-2.30pm)
Other: Online form

IAC – THE CENTRE FOR ADOPTION
IAC is able to give advice to birth relatives who are seeking information about adopted adults, as well as to adopted adults themselves who are seeking their records and/or wish to have contact with their birth relatives. They cannot offer legal advice, however, IAC’s advisers can answer any query relating to adopting a child, including the process involved in adopting from abroad, eligibility issues and the differences in adopting from the UK.
Phone: 020 8447 4753 (Monday-Friday 10am-1pm with “call-backs” made until 4pm)
Email: info@icacentre.org.uk
Other: Online form

FERTILITY NETWORK UK
Fertility Network UK’s support line helps those dealing with fertility issues, by answering their questions and supporting them through any emotion they may be struggling with. The adviser is a former fertility nurse who is able to provide advice, information, support and understanding.
Phone: 0121 323 5025 (Monday+Wednesday+Friday 10am-4pm)
Email: support@fertilitynetworkuk.org

FOSTERLINE
Fosterline is an impartial source of advice, information and support for current foster carers as well as those looking to become a foster carer. They can support on a range of issues, for example, managing relationships with your fostering service, questions about finance, training, supervision and support, or even discussing an allegation or complaint made against you.
Address: Riverside, 1 Bond Street, Nuneaton, Warwickshire, CV11 4DA
Phone: 0800 040 7675 and 07884 966464
Email: enquiries@fosterline.info

BROOK
Brook provides sexual health and wellbeing services for under 25s including contraception, counselling, gender identity support, HIV support, pregnancy advice, STI treatment and sexual assault centres. They also have a wide range of information and advice available on their website relating to STIs, contraception, pregnancy, abuse, gender, sex, relationships, sexuality, wellbeing and staying safe online.
Website: https://www.brook.org.uk/

Sex and Relationships

FFLAG – FAMILIES AND FRIENDS OF LESBIANS AND GAYS
FFLAG’s confidential helpline provides support, reassurance and information to parents and families and their LGBT+ members. They provide empathy and support as well as their own experience as parents in helping with the emotions that can arise when a family member comes out as LGBT. Their website contains a large range of informative links and resources, including a web portal for the bisexual community, trans support and LGBT domestic abuse support.
Phone: 0300 688 0368 (Wednesday-Thursday 10am-8pm, Friday-Saturday 10am to 6pm)
Email: support@fflag.org.uk
Other: Post (FFLAG, PO Box 495, Little Stoke, Bristol, BS34 9AP)

FRIEND – COVENTRY AND WARWICKSHIRE
Friend provides a helpline, advice, information, support, friendship and counselling for people who are gay, lesbian, bisexual, trans or who are confused about their sexuality. They also offer advice through their email system, support groups and socials. Their volunteers are not professional counsellors, but are trained in listening and empathy.
Phone: 024 7671 4199 (7.30pm-9.30pm Tuesday and Friday, 24/7 Automated service available outside these times)
Email: admin@cwfriend.co.uk
Other: Coffee Afternoon (2nd and 4th Sunday of the month), Twitter (@CW_Friend)

LGBT FOUNDATION
LGBT Foundation is a charity delivering advice, support and information services to lesbian, gay, bisexual and trans communities. Their support services can be used to talk about relationships, coming out, family issues, finding out legal rights, reporting a hate crime or just to talk about something on your mind. They offer services such as face to face counselling, a befriending scheme, a sexual health programme and advice surgeries. Their website contains a large number of informative resources, guides and tips.
Phone: 0345 3 30 30 30
Email: info@lgbt.foundation

LONDON FRIEND
London Friend is a LGBT Mental Health and Wellbeing Charity offering support to Lesbian, Gay, Bisexual, Transgender, Intersex and Queer people. They can offer support in the form of counselling, drug and alcohol support, sexual health support, domestic abuse counselling, social and support groups and support for LGBT refugees and asylum seekers. They do not have a helpline but have a large range of resources and information on their website.
Phone: 020 7833 1674
Email: office@londonfriend.org.uk

STONEWALL
Stonewall offer an information and support service for anyone in the LGBT community with a question or problem. They are non advisory but will be able to signpost you to other organisations who provide counselling services and legal advice.
Phone: 0800 0502020 (Monday-Friday 9.30am-4.30pm)
Email: info@stonewall.org.uk
Other: Online form, Post (Stonewall, 192 St. John Street, London, EC1V 4JY)

SWITCHBOARD – LGBT+ HELPLINE
Switchboard operates a confidential helpline that puts you in touch with a volunteer, who self-defines as LGBT+, and who can provide information, support and referrals for lesbians, gay men and bisexual and trans people, and for anyone who is considering issues around their sexuality and/or gender identity. Examples of topics callers ask about are information about support groups, contact details for an LGBT-friendly therapist, support for a victim of abuse – however, you will be able to talk about any other topic that is on your mind, such as coming out, family problems or safer sex and sexual health.
Phone: 0300 330 0630 (Monday-Sunday 10am-10pm)
Email: chris@switchboard.lgbt
Other: Webchat

SEXWISE
Sexwise is run by Public Health England, and is a programme giving advice about contraception, pregnancy, STIs and pleasure. They provide information about finding your nearest STI testing/contraception clinics, unplanned pregnancies, sexual wellbeing, STIs and planning a pregnancy.
Website: https://www.sexwise.org.uk/
Email: hello@sexwise.org.uk

BOOTS PHARMACY, CANNON PARK
Boots pharmacists will be able to advise on emergency contraceptive options, as well as offer any help or support you may need. You will be able to get the morning after pill free if it is prescribed by your GP or a sexual health/contraception clinic. The morning after pill can be taken up to five days after unprotected sex, depending on which type of pill you choose.
Opening hours: Monday to Friday 0930-1730, Saturday 0930-1700, Sunday 1000-1600
Location: 11 Cannon Park Centre, Coventry, West Midlands, CV4 7EH
Phone: 024 7641 7158

MICHAEL W PHILLIPS CHEMISTS
Medicine, toiletries, cosmetics and dry cleaning services available. When the pharmacy is closed, health advice and information, including details of other local health services is available from NHS 111. The nearest NHS Healthcare and Walk-in Centre is in Stoney Stanton Road, Coventry, CV1 4FH and is open 8am-10pm everyday.
Opening hours: Monday to Friday 0900-1800
Location: Students’ Union Atrium, ground floor
Phone: 02476572860

NATIONAL SEXUAL HEALTH HELPLINE
The National Sexual Health Helpline is run by Public Health England and is for anybody who would like to talk to someone about a sexual health issue.
Phone: 0300 123 7123 (Monday-Friday 9am-8pm)

NAZ
NAZ is a BAME-led sexual health agency working to address sexual health inequalities in BAME communities. They provide a service designed to support people living with HIV, offering 1:1 peer support, group support, counselling and welfare advocacy across 5 groups: NAZ Latina, NAZ Africa, NAZ South Asia, Muslims in the City and NAZ Vidas. They offer counselling and psychotherapy to those experiencing difficulties with their sexuality, sexual health and relationships.
Phone: 0208 741 1879
Email: info@naz.org.uk
Other: To book a counselling appointment, contact elaine@naz.org.uk, 07472 822725

POSITIVELY UK
Positively UK is a national organisation which aims to protect the health and well-being of people living with HIV by providing tailored peer support and information to people living with HIV to effectively manage any aspect of their diagnosis, care and life with HIV. Their website includes relevant information and workshops for dealing with a diagnosis, a women’s space, a section for under 30s and a section about gay men’s wellbeing.
Phone: 0207 713 044 (10:00am-4:00pm Monday to Friday)
Email: info@positivelyuk.org

TERRENCE HIGGINS TRUST
THT’s helpline’s advisers can provide emotional support for people worried about their sexual health or those who have concerns about living with HIV. They can help you find and access local services, provide information packs, and give guidance on HIV and other STI testing. They can send out HIV and Chlamydia self test kits as well as condoms, and answer any questions about improving sexual health.
Phone: 0808 802 1221 (10am-6pm Monday to Friday, 10am-1pm, Saturday and Sunday)
Email: info@tht.org.uk
Other: Post (THT Direct, Terrence Higgins Trust, 314-320 Gray’s Inn Road, London, WC1X 8DP)

COVENTRY HEALTH CENTRE
This service can help with care and advice on sexually transmitted infections and contraception in Coventry. The clinic’s services include STI (including Chlamydia) testing, contraception, emergency contraception, free condoms, pregnancy testing, HIV care, psychosexual counselling and general sexual health advice. You can attend drop-in clinics or book an appointment. They also have further advice and information on their website including sexual abuse advice.
Address: City of Coventry Health Centre, CV1 4FS (book online or drop in)
Phone: 0300 020 0027

LEAMINGTON CONTRACEPTION CLINIC
This clinic offers contraception and advice on sexual health, as well as sexual health screening for patients without symptoms.
Address : Brunswick Hub (formerly Healthy Living Centre), 98-100 Shrubland Street, Leamington CV31 3BD
Phone: 0300 123 6644 (Option 3)

BEAUMONT SOCIETY
The Beaumont Society provides help and support for the transgender community. Their website contains help and advice, including medical advice and advice for teenagers. Support resources include online support groups, transgender counselling and adoption guidance. Their information line contains the numbers of all the regional organisers who can give advice or provide a listening ear.
Phone: 01582 412220 (information line, 24/7)
Other: Weekly helpline (Monday 10pm-midnight at https://media.transgenderzone.com/?page_id=44)

MINDLINE – TRANS+
Mindline Trans+ offers a listening and support service, an emotional and mental health support helpline for anyone identifying as transgender, non-binary, genderfluid… They can also give support to family members, friends, colleagues and carers. It is a confidential service that can be used for exploring your feelings, and all the volunteers are trained in telephone counselling skills and have lived experience of being trans or non binary. Occasionally calls may be taken by trans allies.
Phone: 0300 330 5468 (Mondays and Fridays 8pm-midnight)

Travel

NATIONAL EXPRESS COVENTRY
Their website includes sections on Lost Property, Journey Planners and Bus Timetables.
Phone: 0121 254 7272 (Monday to Friday 8am-6pm)

STAGECOACH
For Leamington and Warwick service updates, go to https://www.stagecoachbus.com/regional-service-updates/midlands/leamington-and-warwick
Phone: 0345 241 8000 (08:00-18:00 Monday to Friday, 09:00-17:00 Weekends)

ALLENS TAXIS COVENTRY
Phone: 02476 555 555
Email: info@allenstaxis.com
Other: Book via their app

SAPPHIRE TAXIS (LEAMINGTON/WARWICK/KENILWORTH)
Address: 4 Lynwood Walk, Leamington Spa, CV31 1RF
Phone: 01926 881313
Email: info@sapphiretaxis.com

NATIONAL RAIL
Phone: 03457 48 49 50 (24/7)

Universal Helplines

THE MIX
The Mix offers help and support for young people aged 13-25. They can connect you to experts and peers who can give support and tools for any challenge or situation: ‘from everything from homelessness to finding a job, from money to mental health, from break-ups to drugs.’ They provide information through their range of services, including short term counselling. You can call them for both a short chat or some more focused help.
Phone: 0808 808 4994 (Monday-Sunday 4pm-11pm)
Other: Live Chat (Mon-Sun 4pm-11pm), Crisis Messenger (24/7), Online form

MIND – LEGAL LINE
Using this confidential service you can ask about topics such as being detained under the Mental Health Act (sectioning), mental capacity, community care and discrimination and equality. Mind Legal line cannot provide information on welfare benefits, housing or clinical negligence.
Phone: 0300 466 6463 (Monday-Friday 9am-6pm)
Email: legal@mind.org.uk
Other: Post (Mind Legal line, PO Box 75225, London, E15 9FS)

University Services

CHAPLAINCY
You can contact any of the Chaplains listed on the website. If you are not sure, or have other questions or queries, you can ring the number for the Chaplaincy office or fill out an online enquiry form.
Phone: 02476 523 519
Email: chaplaincy@warwick.ac.uk

WELLBEING SUPPORT SERVICES
Wellbeing Support Services’ includes Self-help resources, Workshops, One-to-one appointments, Psychological interventions, Email counselling, Therapy groups and Mentoring. The Wellbeing Support Team offers practical advice and emotional support for your wellbeing and help accessing other services.The Disability Team offers support to manage the impact of a disability, including specific learning differences, mental health, autism spectrum and long term medical conditions. The Counselling and Psychology Interventions Team (CAPIT) offers a range of therapeutic interventions for students experiencing emotional or psychological issues.
Location: Ground floor of Senate House
Opening times: Monday to Friday 8.30am-5pm (Friday until 4pm)
Phone: 024 7657 5570
Other: Wellbeing portal, Brief consultations (Mon-Fri 10am-3pm)

UNIVERSITY OF WARWICK HEALTH CENTRE
We are a University practice situated in the heart of the campus serving the Students who live on campus or within the catchment area and Staff (including their family) who live on campus.
Address: University Of Warwick, Health Centre Road, Coventry, CV4 7AL
Phone: 0247 526 3418

IT SERVICES
IT Services can answer any queries or concerns relating to topics such as signing in, device security, email, computers, printing, IT training, software, network and wifi and web publishing.
Phone: 02476 573737 (9:00 to 17:00 Monday to Friday)
Other: Online Helpdesk

COMMUNITY SAFETY
Community Safety work within the areas of: Student Support and Safety, Emergency and Incident Response, Campus-wide Management, Events and Parking. You can use Community Safety to confidentially report bullying, harassment and hate crime.
Phone: 024 7652 2083 (general enquiries), 024 7652 2222 (emergency fire/police/ambulance)
Email: Community.Safety@warwick.ac.uk (general enquiry) Outdoor.Events@warwick.ac.uk (events)

STUDENT UNION ADVICE CENTRE
WSU Advice Centre offers a free, confidential, impartial and non-judgmental service. They provide advice, information, guidance and representation to help you resolve your problems whilst studying at the University of Warwick. These problems can include (but are not limited to) Academic Issues, Housing and Health and Wellbeing. They are also independent from the University.
Location: SUHQ building above Rootes Grocery store.
Email: advice@warwicksu.com
Other: Online enquiry form (https://www.warwicksu.com/help-support/contact/)

STUDENT FINANCE ENGLAND
Phone: 0300 100 0607 (Monday-Friday 8am-8pm, Saturday 9am-4pm)

STUDENT FUNDING
The Student Funding Team is available to provide help and advice on all funding matters, including budgeting. You can book an appointment over the phone or by email.
Location: Senate House.
Phone: +44 (0) 24 7615 0096 (Monday to Thursday 09.00-17:00, Friday 09:00-16:00)
Email: studentfunding@warwick.ac.uk

STUDENT INFORMATION CENTRE
We are here seven days a week at the very heart of campus to help you access whatever it is you need, day or night. We are the ‘face’ of Warwick Accommodation, Student Records, Student Finance, and many other academic-related enquiries. We are committed to providing a first-class service on behalf of the University.
Location: Senate House (Ground Floor)
Opening hours: Monday to Friday 08:00-20:00, Weekend and Bank Holidays 10:00-18:00
Phone: +44(0)24 7652 2280
Email: studentinformationcentre@warwick.ac.uk

SUHQ RECEPTION
Ask questions about the SU. Also looks after: Lost Property, Unclaimed Cloakroom items, SU Reception Print Service, Locker Hire, Ticket Sales and Refunds
Location: First floor of SUHQ
Opening hours: Mon, Tues & Thurs 9-5pm, Wed 9 – 5.30pm, Fri 9 – 4.30pm (term-time only)
Phone: 024 765 72777
Email: receptionteam@warwicksu.com

WARWICK ACCOMMODATION
Information on Fault reporting, Complaints, Compliments, Community Engagement.
Location: Senate House (Student accommodation) and Argent Court (Off Campus and Staff & family housing)
Phone: +44 (0) 24 7652 3772
Email: accommodation@warwick.ac.uk

Utilities

ELECTRICITY – FIND YOUR NETWORK OPERATOR
To find out who your network operator is for electricity. Type your postcode into the box on the right (East Midlands & West Midlands: Western Power Distribution
0800 096 3080).
Website: https://www.energynetworks.org/info/faqs/who-is-my-network-operator.html

GAS – FIND MY SUPPLIER
This service enables you to find out who your Gas Supplier is as well as your Meter Point Reference Number (MPRN) and Gas Transporter.
Website: https://www.findmysupplier.energy/webapp/index.html

SEVERN TRENT
Phone: 0800 783 4444 (for supply issues, 24/7), 0345 7500 500 (billing queries)
Other: Live Chat, Facebook Messenger, Whatsapp Messenger

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