Finance and Employment Helplines
The organisations listed below provide support and information on a range of topics related to finance and employment. This section contains helplines in the categories listed. You can jump to a specific topic or scroll through the options. If your topic isn't listed or you want further support, you may wish to contact a Universal Helpline.
The organisations listed below are given in no order of preference; feel free to contact whichever service you would like or none at all. Please note that some of these services are advisory and are marked as such.
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Benefits
National Benefit Fraud Hotline
The NBFH is to be called to report benefit fraud to the Department for Work and Pensions.
Contact 0800 854 440
https://www.gov.uk/national-benefit-fraud-hotline/Child Benefit Helpline
The Child Benefit Helpline offers information on how and when to claim child benefit, as well as help with the claim paperwork. They can only discuss a claim with the person named on the claim form.
Opening Times Monday-Friday, 8am-8pm Saturday, 8am-4pm Contact 08453 021 444 (landline) or 0300 200 3100 (mobile)
Job Centre Plus
National insurance number and date of birth are required when calling these numbers.
Opening Times Monday-Friday, 8am-6pm Contact 0345 604 3719 (To be put in contact with local job or 0800 055 6688 (New benefit claims only)
https://www.gov.uk/contact-jobcentre-plus/
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Debt
(See also Universal Helplines)
National Debtline Advisory
National Debtline offers confidential advice and support for people with money worries and debt difficulties.
Opening Times Monday-Friday, 9am-9pm Saturday, 9:30am-1pm Contact 0808 808 4000
https://www.nationaldebtline.org/
Consumer Credit Counselling Service (Stepchange Debt Charity) Advisory
CCS offers advice and practical solutions to debt problems and information on topic such as budgeting and payday loans.
Opening Times Monday-Friday, 8am-8pm Saturday, 8am-4pm Contact 0800 138 1111
http://www.stepchange.org/
Tax Aid Advisory
Tax Aid offers information and advice on tax matters to individuals on low and modest incomes. They may be able to help with a problem if HMRC can't sort it out.
Opening Times Monday-Friday, 10am-Midday Contact 0345 120 3779
[email protected]
http://taxaid.org.uk/
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Employment
(See also Universal Helplines)
Pay and Work Rights Helpline Advisory
Pay and Work Rights offers advice about the national minimum wage, working for an employment agency and maximum weekly working hours.
Opening Times Monday-Friday, 8am-8pm Saturday, 9am-1pm Contact 0800 917 2368
https://www.gov.uk/pay-and-work-rights-helpline/
Job Centre Plus
National insurance number and date of birth are required when calling these numbers.
Opening Times Monday-Friday, 8am-6pm Contact 0345 604 3719 (To be put in contact with local job or 0800 055 6688 (New benefit claims only)
https://www.gov.uk/contact-jobcentre-plus/
Health and Safety Executive Advisory
HSE offers information, support, expert advice and guidance for work-related health, safety and illness.
Opening Times Monday-Friday, 8am-6pm Contact 0845 345 0055
[email protected]
http://www.hse.gov.uk/
Advisory, Conciliation and Arbitration Service (ACAS) Advisory
The ACAS helpline provides impartial advice and guidance about any kind of dispute or query about relationship issues within the workplace.
Opening Times Monday-Friday, 8am-8pm Saturday, 9am-1pm Contact 0300 123 1100
http://www.acas.org.uk/index.aspx?articleid=1461
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Finance
(See also University Services)
Student Finance / Student Loans Company Advisory
Student Finance offers information and advice on the types of financial help individuals could qualify for, including student loans, grants and bursaries.
Opening Times Monday-Friday, 8am-8pm Sat and Sun, 9am-4pm (England)
Monday-Friday, 8am-8pm Saturday, 9am-1pm (Wales)
Monday-Friday, 8am-8pm Sat and Sun, 9am-5:30pm (Scotland)
Contact 0300 100 0607 (England)
0300 200 4050 (Wales)
0300 100 0609 (Scotland)
http://www.slc.co.uk/contact/customer-enquiries.aspx/