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Finance and Employment Helplines

The organisations listed below provide support and information on a range of topics related to finance and employment. This section contains helplines in the categories listed. You can jump to a specific topic or scroll through the options. If your topic isn't listed or you want further support, you may wish to contact a Universal Helpline.

The organisations listed below are given in no order of preference; feel free to contact whichever service you would like or none at all. Please note that some of these services are advisory and are marked as such.

  • Benefits

    National Benefit Fraud Hotline

    The NBFH is to be called to report benefit fraud to the Department for Work and Pensions.
    Contact
    0800 854 440
    https://www.gov.uk/national-benefit-fraud-hotline/

    Child Benefit Helpline

    The Child Benefit Helpline offers information on how and when to claim child benefit, as well as help with the claim paperwork. They can only discuss a claim with the person named on the claim form.
    Opening Times
    Monday-Friday, 8am-8pm Saturday, 8am-4pm
    Contact
    08453 021 444 (landline) or 0300 200 3100 (mobile)

    Job Centre Plus

    National insurance number and date of birth are required when calling these numbers.
    Opening Times
    Monday-Friday, 8am-6pm
    Contact
    0345 604 3719 (To be put in contact with local job or 0800 055 6688 (New benefit claims only)
    https://www.gov.uk/contact-jobcentre-plus/
  • Debt

    (See also Universal Helplines)

    National Debtline Advisory

    National Debtline offers confidential advice and support for people with money worries and debt difficulties.
    Opening Times
    Monday-Friday, 9am-9pm Saturday, 9:30am-1pm
    Contact
    0808 808 4000
    https://www.nationaldebtline.org/

    Consumer Credit Counselling Service (Stepchange Debt Charity) Advisory

    CCS offers advice and practical solutions to debt problems and information on topic such as budgeting and payday loans.
    Opening Times
    Monday-Friday, 8am-8pm Saturday, 8am-4pm
    Contact
    0800 138 1111
    http://www.stepchange.org/

    Tax Aid Advisory

    Tax Aid offers information and advice on tax matters to individuals on low and modest incomes. They may be able to help with a problem if HMRC can't sort it out.
    Opening Times
    Monday-Friday, 10am-Midday
    Contact
    0345 120 3779
    [email protected]
    http://taxaid.org.uk/
  • Employment

    (See also Universal Helplines)

    Pay and Work Rights Helpline Advisory

    Pay and Work Rights offers advice about the national minimum wage, working for an employment agency and maximum weekly working hours.
    Opening Times
    Monday-Friday, 8am-8pm Saturday, 9am-1pm
    Contact
    0800 917 2368
    https://www.gov.uk/pay-and-work-rights-helpline/

    Job Centre Plus

    National insurance number and date of birth are required when calling these numbers.
    Opening Times
    Monday-Friday, 8am-6pm
    Contact
    0345 604 3719 (To be put in contact with local job or 0800 055 6688 (New benefit claims only)
    https://www.gov.uk/contact-jobcentre-plus/

    Health and Safety Executive Advisory

    HSE offers information, support, expert advice and guidance for work-related health, safety and illness.
    Opening Times
    Monday-Friday, 8am-6pm
    Contact
    0845 345 0055
    [email protected]
    http://www.hse.gov.uk/

    Advisory, Conciliation and Arbitration Service (ACAS) Advisory

    The ACAS helpline provides impartial advice and guidance about any kind of dispute or query about relationship issues within the workplace.
    Opening Times
    Monday-Friday, 8am-8pm Saturday, 9am-1pm
    Contact
    0300 123 1100
    http://www.acas.org.uk/index.aspx?articleid=1461
  • Finance

    (See also University Services)

    Student Finance / Student Loans Company Advisory

    Student Finance offers information and advice on the types of financial help individuals could qualify for, including student loans, grants and bursaries.
    Opening Times
    Monday-Friday, 8am-8pm Sat and Sun, 9am-4pm (England)
    Monday-Friday, 8am-8pm Saturday, 9am-1pm (Wales)
    Monday-Friday, 8am-8pm Sat and Sun, 9am-5:30pm (Scotland)
    Contact
    0300 100 0607 (England)
    0300 200 4050 (Wales)
    0300 100 0609 (Scotland)
    http://www.slc.co.uk/contact/customer-enquiries.aspx/